Men's Daily Plaid Shirt

 How long does delivery normally take?

As for processing time. we may need 3-5 business days to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.
As for delivery time. we will inform you with an email after shipment so please check your e-mail or your phone Message for more details.

STANDARD SHIPPING（EUB): 10-13 Business Days to be delivered.

EXPRESS SHIPPING（USPS): 8-10 Business Days to be delivered.

Handing time = 3-5 Business days

Transit time = 10-13 Business days

Notes：For US/UK/AU Delivery time (about 15-20Business Days) = Handling time + Transit time.

For CA. it usually takes 3-7 business days to be delivered.

For other areas. it usually takes 20-30 business days to be delivered.



2 I still haven't received my package. Where is my order?

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check your order e-mail or SMS for details.
If your estimated delivery date has passed and you haven't received your order. please contact our Customer Care Team with Live Chat or Customer service for further help. Customer service email is hiboyz@well-service.com

3 Why was my package returned?

There are multiple possible reasons:

1) Wrong or incomplete address
2) Invalid phone number
3) Unable to deliver

Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information.
You may also contact our Customer Care Team with Live Chat or Customer service for email is 

4 How can I track my order?

Please check your order -email or SMS for "Track Your Order" for more details. It may take 3-5 days to see any activity once it has shipped out from our end.

Please allow some time for the courier to update the latest tracking info after reaching the next station.

5 Why it shows that my tracking number is invalid?

If there is a tracking number. it means that the parcel has been shipped out.

The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from airport. Once they have scanned those parcels. the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.

Please allow some time for the courier to update the latest tracking info after reaching next station.

6 Is there any additional fee beyond purchase?

Normally. our customers would not be charged any tariffs. However. because of increasingly strict customs inspection. it happens sometimes. We have no control over these charges and we can't tell you what the cost would be. as customs policies and import duties vary widely from country to country. There is almost no such situation. If it happens. please contact us and we will compensate.

7 Why does it shows my package has been delivered but it hasn't?

Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID. Tracking number can be found in your order e-mial by click “View Your Orders”
If you still cannot find your package. please contact our Customer Care Team with e-mail Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information. 
You may also contact our Customer Care Team with Live Chat or Customer service for email is hiboyz@vips-service.com or iMessage!

8 I still haven't received my package. Where is my order?

Your estimated delivery date including processing time and delivery time – please allow up to this date for your order to arrive. Please check the Shipping Info page for details.

You'll be able to follow your order as it's been sent with trackable service. Tracking number can be found in your order e-mail by click “View Your Orders”

If your estimated delivery date has passed and you haven't received your order. please contact our Customer Care Team with e-mail Please go to your order e-mail for the shipping information to find the tracking number first and contact the shipping company for more information. 
You may also contact our Customer Care Team with Live Chat or Customer service for email is hiboyz@well-service.com or iMessage!

9 How can I deal with my package if I do not want it because of the customs taxes?

Normally. our customers would not be charged tariffs. However. because of increasingly strict customs inspection. it happens sometimes. We have no control over these charges and we can't tell you what the cost would be. as customs policies and import duties vary widely from country to country. As per our policy. customers need to afford the tariffs. so please contact the local customs office to get your parcel first. If you do not. there is a high possibility that your parcel be destroyed but not returned.If this happens. please contact us and we will compensate you.

10 Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions:

(1) Items are in different warehouses.

(2) Different items need additional preparation

Due to the impact of the epidemic. the time for the order to be delivered to you will be different from the estimated time by  5-15 days.

Customer Satisfaction is Our Priority

If you're not entirely satisfied with your purchase from fashionfresher for any reason, please don't hesitate to contact us directly at service@fashionfresher.com, and our dedicated team will assist you in finding the best solution for your case.

Return Policy

Online purchases made through fashionfresher are eligible for exchange or refund within 14 days from the date you received all your item(s). Please ensure that the following conditions are met:

• Items must be in their original packaging.
• Items must be unworn, unwashed, and unaltered.
• Items must have all original tags and their original packaging.
• The original shipping cost and insurance fees (if any) are non-refundable.

How to Initiate a Return:

Step 1: Submit your exchange/return request to our customer service via service@fashionfresher.com.

Step 2: Explain the product you wish to return and provide the reason for the return.

Step 3: Prepare your package for return.

Step 4: Deliver your package to the designated return address.

Processing Time: Most returns are processed within 5 business days after we receive your package. If no specific instructions are provided, we will issue the refund to your wallet, which can be used for your next purchase or withdrawn to your payment account. You will receive a confirmation email once your refund has been issued.

Please Note: We do not accept any requests for exchange or return for "specials."

Purchase Not Eligible for Return:

• Final sale items are not eligible for return or exchange.
• Swimwear is not eligible for return or exchange unless it is defective, damaged, or the wrong item. When submitting a return/exchange request for swimwear, please include a picture showing the problem/defect.

Damaged Items: If you receive a damaged product, please notify us immediately for assistance.

Order Cancellation:

• We offer a full refund if the order is canceled within 24 hours of purchase. Please submit an order cancellation request to our customer service via service@fashionfresher.com.
• For orders canceled after 24 hours of purchase but before shipment, we will offer a partial refund after deducting a 15% cancellation fee.
• We cannot accept order cancellation requests if the orders have already been shipped.

Refund or Exchange Processing: Refund or exchange will be processed as soon as we receive the return parcel and confirm the item's condition.

Return Address: You will receive authorization from us by email with our return address after submitting your return request. Please note that the address on the received package is for overseas transshipment and not the return address.

Return Shipping: You can use any shipping carrier to return items to our Chinese Return Center. We recommend choosing cost-effective options like postal shipping for convenience.

Refund Timeline: The refund time depends on your payment method:

• PayPal refunds: 3 business days
• Credit card refunds: 7-14 business days (may vary by credit card company)

If you haven't received a refund within the specified time frame, please check your bank account, contact your credit card company, and then your bank. If the issue persists, reach out to us at service@fashionfresher.com.

At fashionfresher, we're committed to ensuring your satisfaction with every purchase. If you have any further questions or require assistance, please do not hesitate to contact us.

At FashionFresher, we are committed to providing exceptional customer service. Whether you have a question, need assistance, or simply want to share your feedback, we are here to help. You can reach us through various channels:

Email Support
For any inquiries, please email us at service@fashionfresher.com. Our team will respond as soon as possible.

We value your input and are committed to ensuring your satisfaction. Thank you for choosing FashionFresher!

We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 12-25 business days from the date that it is placed.

Delivery Time : Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.

For example, if you order a dress, it will need 4-10 business days of processing time and then 8-15 business days of shipping time if you select standard shipping. Therefore, you can expect to receive it in 12-25 business days. 

Please use the chart below to help gauge how long it will take to receive your order.

(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.) However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be longer. 

Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries' levying rules.

We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 30 business days. For faster delivery, we offer Express Shipping Service that can ship to most of the international location in 7 to 15 business days. If you have any further questions, please contact us at service@fashionfresher.com

Note for Free Shipping:

Please notice: the clearance item, which has the label of FinalSale in the item title, is not applicable to freeshipping policy.

Important Notes
Total Delivery Time=Processing Time + Shipping Time

NOTE：Other countries may be different, depending on the product details page.

Processing Time
prepare items for shipment,4-10 business days normally

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.

If you don’t receive the parcel within this period, please contact us.

Sorry that we don’t provide phone at this time. If you run into any issues, feel free to drop us an email.

Customer service: service@fashionfresher.com